{"id":2437,"date":"2013-11-21T23:42:16","date_gmt":"2013-11-21T23:42:16","guid":{"rendered":"http:\/\/mifos.wpengine.com\/?page_id=2437"},"modified":"2020-04-24T15:13:01","modified_gmt":"2020-04-24T23:13:01","slug":"support","status":"publish","type":"page","link":"https:\/\/mifos.org\/resources\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class='flex_column av-av_one_half-2a9015ff38129c418a3f2eafba3e9512 av_one_half  avia-builder-el-0  el_before_av_one_half  avia-builder-el-first  first flex_column_div '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-53c0e7e8862fc0a7edb4ffc123fee885\">\n#top .av-special-heading.av-av_heading-53c0e7e8862fc0a7edb4ffc123fee885{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-53c0e7e8862fc0a7edb4ffc123fee885 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-53c0e7e8862fc0a7edb4ffc123fee885 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-53c0e7e8862fc0a7edb4ffc123fee885 av-special-heading-h3  avia-builder-el-1  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >Self-Support<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-av_textblock-2de302bf1aa3cf4c9157dbe6f50ac7eb'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Stuck? Got a question? Need help? This page outlines the various areas on the site to assist you. But if you don&#8217;t know where to begin to look for an answer, follow these simple tips.<\/p>\n<ol>\n<li><strong>Search\u00a0<\/strong><strong>Google &#8211;\u00a0<\/strong>This is how you cast the widest net. \u00a0If your problem has been discussed before, written about, or reported as an issue, chances are you&#8217;ll find it on Google.\u00a0All our documentation, issues, chat logs, mailing list conversations, and activity regarding Mifos\u00a0is indexed and publicly searchable.<\/li>\n<li><strong>Search Mifos.org\u00a0<\/strong>&#8211; If you don&#8217;t need to search mailing list conversations, issue tracker etc &#8211; you can search through documentation on mifos.org.<\/li>\n<li><strong>Browse through documentation &#8211;<\/strong>\u00a0Our user manual at <a href=\"https:\/\/docs.mifos.org\">https:\/\/docs.mifos.org<\/a> is the best place to start. You can also browse our <a href=\"https:\/\/mifosforge.jira.com\/wiki\/spaces\/docs\/overview?homepageId=9830825\">wiki<\/a> for functional specs, FAQs and more.\u00a0 You might be able to find your answer here if your search didn&#8217;t uncover it.<\/li>\n<li><strong>Ask a Question &#8211;<\/strong>\u00a0Still stuck? \u00a0Ask a question. You can start a thread in our <a href=\"https:\/\/discourse.mifos.org\/\">forum<\/a>, post a question on our <a href=\"http:\/\/mifos.wpengine.com\/community\/communications\" data-cke-saved-href=\"http:\/\/mifos.wpengine.com\/community\/communications\">mailing lists<\/a>, ask it in the\u00a0<a href=\"http:\/\/mifos.wpengine.com\/community\/communications\/mifos-irc\" data-cke-saved-href=\"http:\/\/mifos.wpengine.com\/community\/communications\/mifos-irc\">Mifos chatroom<\/a>, or ask a member of your local community in a regional user group.<\/li>\n<\/ol>\n<\/div><\/section><\/p><\/div><div class='flex_column av-av_one_half-f78fb3c186c5ceb3cf0bf54353219056 av_one_half  avia-builder-el-3  el_after_av_one_half  avia-builder-el-last  flex_column_div '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-98a816c60496959c6a4fca4df0364dd6\">\n#top .av-special-heading.av-av_heading-98a816c60496959c6a4fca4df0364dd6{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-98a816c60496959c6a4fca4df0364dd6 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-98a816c60496959c6a4fca4df0364dd6 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-98a816c60496959c6a4fca4df0364dd6 av-special-heading-h3  avia-builder-el-4  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >Local Support<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-av_textblock-2de302bf1aa3cf4c9157dbe6f50ac7eb'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Deploying Mifos, an enterprise-level business application, requires both strong project management and technical implementation skills. \u00a0MFIs without these skillsets in-house should seek to work with a local Mifos Partner\u00a0When seeking out a Mifos Partner, you should look for the following:<\/p>\n<ul type=\"square\">\n<li>Someone to implement the software. In addition to setting up the system and configuring it for your organization, this person or technology firm will help to optimize your business processes, manage the migration of data from your old system, as well as train your staff in using Mifos.<\/li>\n<\/ul>\n<ul type=\"square\">\n<li>If you\u2019ve determined that you need to add to or modify features in the core platform or via the API, you\u2019ll want to select a partner with software development skills to write the code and contribute it back to the community.\u00a0.<\/li>\n<\/ul>\n<ul type=\"square\">\n<li>Once the software is deployed either on-site or hosted externally or in the cloud, you\u2019ll need someone to act as a Mifos system administrator and provide ongoing technical support.<\/li>\n<\/ul>\n<p>It\u2019s possible that IT personnel within your organization can fulfill one or more of these roles, or that the same vendor can fulfill more than one role. Please search for a local partner in our directory below or contact us at <a href=\"mailto:info@mifos.org\">info@mifos.org<\/a> and we can help connect you with the resources to guide you.<\/p>\n<div id=\"drts-platform-render-6632a7cd94d05-1\" class=\"drts drts-main\">\n<form id=\"drts-form-f7eabc9a203d8ee04c28266a90ff7d46\" method=\"post\" action=\"https:\/\/mifos.org\/directory\/search\/\" class=\"drts-form drts-search-search drts-search-form drts-search-form-responsive drts-search-form-lg\" style=\"\" data-allow-enter-submit=\"true\" novalidate=\"novalidate\" data-form-name=\"search_search\">\n<div class=\"drts-row drts-gutter-none\">\n<div class=\"drts-search-form-field drts-search-form-field-keyword drts-col-md\">\n<div class=\"drts-form-wrap\" style=\"\" id=\"drts-form-f7eabc9a203d8ee04c28266a90ff7d46-search-keyword\" data-suggest-post=\"true\" data-suggest-post-url=\"https:\/\/mifos.org\/_drts\/entity\/directory__listing\/query\/partner_dir_ltg\/?_type_=json&amp;no_url=1&amp;num=5&amp;query=QUERY&amp;v=1.3.98-2024-18-1\" data-suggest-post-icon=\"fas fa-file-alt\" data-suggest-min-length=\"1\" data-suggest-post-prefetch-url=\"https:\/\/mifos.org\/_drts\/entity\/directory__listing\/query\/partner_dir_ltg\/?_type_=json&amp;no_url=1&amp;num=100&amp;v=1.3.98-2024-18-1\" data-suggest-taxonomy-directory_category-url=\"https:\/\/mifos.org\/_drts\/entity\/directory_category\/taxonomy_terms\/partner_dir_cat\/?_type_=json&amp;all_count_only=1&amp;no_depth=1&amp;no_url=1&amp;v=1.3.98-2024-18-1\" data-suggest-taxonomy-top-directory_category-url=\"https:\/\/mifos.org\/_drts\/entity\/directory_category\/taxonomy_terms\/partner_dir_cat\/?_type_=json&amp;all_count_only=1&amp;depth=1&amp;no_depth=1&amp;no_url=1&amp;v=1.3.98-2024-18-1\" data-suggest-taxonomy-directory_category-header=\"Category\" data-suggest-taxonomy-directory_category-icon=\"fas fa-folder\" data-suggest-taxonomy-directory_category-num=\"5\" data-suggest-taxonomy-directory_category-count=\"directory__listing\" data-suggest-taxonomy-directory_category-parents=\"true\" data-suggest-taxonomy=\"directory_category\">\n<div class=\"drts-form-field drts-form-type-textfield drts-form-required\" style=\"\" data-form-field-name=\"search_keyword[text]\" data-clear-placeholder=\"1\">\n    \n    <div class=\"drts-form-field-main\">\n        \n        <label for=\"drts-form-f7eabc9a203d8ee04c28266a90ff7d46-search-keyword-text\" class=\"fas fa-search\"><\/label>\n<input name=\"search_keyword[text]\" type=\"text\" value=\"\" class=\"drts-bs-form-control drts-search-keyword-text drts-form-type-textfield-with-clear\" autocomplete=\"off\" id=\"drts-form-f7eabc9a203d8ee04c28266a90ff7d46-search-keyword-text\" maxlength=\"255\" placeholder=\"Search for...\" \/>\n<i class=\"drts-clear fas fa-times-circle\"><\/i>\n        <div class=\"drts-bs-form-text drts-form-error drts-bs-text-danger\"><\/div>\n        \n    <\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"drts-search-form-field drts-search-form-field-location-address drts-col-md\">\n<div class=\"drts-bs-form-group drts-form-field drts-form-type-location-text\" style=\"\" id=\"drts-form-f7eabc9a203d8ee04c28266a90ff7d46-search-location-address\" data-suggest-place=\"1\" data-suggest-location=\"partner_loc_loc\" data-suggest-location-icon=\"fas fa-map-marker-alt\" data-suggest-location-url=\"https:\/\/mifos.org\/_drts\/entity\/location_location\/taxonomy_terms\/partner_loc_loc\/?_type_=json&amp;all_count_only=1&amp;no_depth=1&amp;no_url=1\" data-suggest-location-count=\"_directory__listing\" data-suggest-location-parents=\"1\" data-geolocation=\"1\" data-suggest-place-geocode=\"1\" data-suggest-place-footer=\"&lt;img src=&quot;https:\/\/mifos.org\/wp-content\/plugins\/directories-pro\/assets\/images\/powered_by_google.png&quot; \/&gt;\" data-geolocation-text=\"Current location\" data-clear-placeholder=\"1\" data-form-field-name=\"search_location_address\">\n<div class=\"drts-form-field drts-form-type-textfield\" style=\"\" data-form-field-name=\"search_location_address[text]\">\n    \n    <div class=\"drts-form-field-main\">\n        \n        <label for=\"drts-form-f7eabc9a203d8ee04c28266a90ff7d46-location-search-address-text\" class=\"fas fa-map-marker-alt\"><\/label>\n<input name=\"search_location_address[text]\" type=\"text\" value=\"\" class=\"drts-bs-form-control drts-location-text-input drts-form-type-textfield-with-clear\" autocomplete=\"off\" id=\"drts-form-f7eabc9a203d8ee04c28266a90ff7d46-location-search-address-text\" maxlength=\"255\" placeholder=\"Near...\" \/>\n<i class=\"drts-clear fas fa-times-circle\"><\/i>\n        <div class=\"drts-bs-form-text drts-form-error drts-bs-text-danger\"><\/div>\n        \n    <\/div>\n<\/div>\n<input type=\"hidden\" name=\"search_location_address[term_id]\" value=\"\" class=\"drts-location-text-term-id drts-form-field drts-form-type-hidden\">\n<input type=\"hidden\" name=\"search_location_address[taxonomy]\" value=\"\" class=\"drts-location-text-taxonomy drts-form-field drts-form-type-hidden\">\n<input type=\"hidden\" name=\"search_location_address[center]\" value=\"\" class=\"drts-location-text-center drts-form-field drts-form-type-hidden\">\n<input type=\"hidden\" name=\"search_location_address[viewport]\" value=\"\" class=\"drts-location-text-viewport drts-form-field drts-form-type-hidden\">\n<input type=\"hidden\" name=\"search_location_address[zoom]\" value=\"\" class=\"drts-location-text-zoom drts-form-field drts-form-type-hidden\">\n<input type=\"hidden\" name=\"search_location_address[radius]\" value=\"0\" class=\"drts-location-text-radius drts-form-field drts-form-type-hidden\" data-default-radius=\"0\">\n<\/div>\n<\/div>\n<div class=\"drts-search-form-field drts-col-md-2\"><div class=\"drts-bs-btn-group drts-search-form-buttons\">\n<button type=\"submit\" name=\"_drts_form_submit\" value=\"submit\" class=\"drts-search-form-submit drts-bs-btn drts-bs-btn-primary\">Search<\/button>\n<\/div><\/div><\/div>\n<input type=\"hidden\" name=\"search_keyword[id]\" value=\"\" class=\"drts-search-keyword-id drts-form-field drts-form-type-hidden\">\n<input type=\"hidden\" name=\"search_keyword[taxonomy]\" value=\"\" class=\"drts-search-keyword-taxonomy drts-form-field drts-form-type-hidden\">\n<\/form>\n<script type=\"text\/javascript\">document.addEventListener(\"DOMContentLoaded\", function() { var $ = jQuery; DRTS.Search.keyword(\"#drts-form-f7eabc9a203d8ee04c28266a90ff7d46-search-keyword\");\nDRTS.Location.textfield(\"#drts-form-f7eabc9a203d8ee04c28266a90ff7d46-search-location-address\");\nDRTS.Form.form(\"#drts-form-f7eabc9a203d8ee04c28266a90ff7d46\"); });<\/script>\n<script type=\"text\/javascript\">document.addEventListener(\"DOMContentLoaded\", function(event) { var $ = jQuery;\nDRTS.init($(\"#drts-platform-render-6632a7cd94d05-1\"));\n});<\/script><\/div>\n<\/div><\/section><\/p><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":2391,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_mi_skip_tracking":false,"jetpack_post_was_ever_published":false,"footnotes":""},"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/P4Lak0-Dj","_links":{"self":[{"href":"https:\/\/mifos.org\/wp-json\/wp\/v2\/pages\/2437"}],"collection":[{"href":"https:\/\/mifos.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mifos.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mifos.org\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mifos.org\/wp-json\/wp\/v2\/comments?post=2437"}],"version-history":[{"count":0,"href":"https:\/\/mifos.org\/wp-json\/wp\/v2\/pages\/2437\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/mifos.org\/wp-json\/wp\/v2\/pages\/2391"}],"wp:attachment":[{"href":"https:\/\/mifos.org\/wp-json\/wp\/v2\/media?parent=2437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}