Got a question? Need some help? There are a number of ways to get technical and user support through our community. Read on to find out how and ask away!
Mailing lists are the primary way we communciate in the Mifos community. They work like this: You sign up for the list. Once approved, you can then send questions to the list via email. Everybody in our community on the mailing list sees your questions and can respond if they know how to help. All the questions and conversations are archived and publically indexed so you can conveniently find answers by searching through Google.
For better ease of use, each of the mailing lists also has a web interface on Google Groups that allows you to search and post. To post via the web interface you first need to sign up for the mailing list itself and then the Google Group as well.
Mifos-Users Mailing List (non-technical)
Have a question about how to use the Mifos software? Stuck while installing Mifos? Need to know how a feature or configuration setting is supposed to work? This is the place for those questions.
- Sign up for the mifos-users mailing list.
- Send questions to firstname.lastname@example.org
- In addition, you can also browse or post through the web interface for mifos-users on Google Groups.
Mifos-Developer Mailing List (technical)
Writing code? Have a technical question? Building a new feature in Mifos. Come to the mifos-developer mailing list to discuss technical development of our platform.
- Sign up for the mifos-developer mailing list.
- Send questions to email@example.com
- In addition, you can also browse or post through the web interface for mifos-developer on Google Groups.
MifosConnect is a social Question and Answer platform to complement our mailing lists. Think of it as StackOverflow for Mifos. This will be used to organically build out a community knowledge base for product support, volunteer engagement, partner onboarding, technical questions, and more.
This is a great collaborative way to get support, give help and a fun way to build your identity and reputation in the community. Create an account and start asking away. We currently have the following spaces:
- Product Support: How the product works – Questions about Using/Configuring Mifos and its functionality (thinkmifos-users list)
- Developer Zone: How to contribute to the platform – technical questions about using the API, writing new code, etc. (think mifos-developers list)
- Community Engagement: Participating in the community, how to find help, how to volunteer, etc.
- Partner Onboarding: Questions about becoming a partner, how to get certified, what services to offer, how to find MFIs, how to promote Mifos, how to get training, etc.
- Financial Inclusion: Knowledge sharing about financial inclusion – methodologies, products, processes, in general building out knowledge around FI (especially for those who are new to the sector)
Live Chat on IRC
Have a question you need an answer for right away? Want to chat with other developers or users? Our IRC chatroom is the place for you. Number of people in the chatroom depends on the time you go in.
Internet Relay Chat (IRC) is a chat room system used by many Free/Libre/Open Source Software projects. Create a nickname below and you can instantly chat with community members in the Mifos chatroom #mifos on chat.freenode.net.
#mifos on chat.freenode.net
type /nick to change your Nick name, /help, /cs help, /ns help, or /ms help for available commands
It’s that simple to get going and be chatting directly with other Mifos users – alternatively you could install one of the IRC clients below.
- All mailing list etiquette also applies to the IRC channel.
- It may be tempting to repeat your question many times. Strive for patience instead. You may need to wait on the channel for many hours before receiving a response.
- Do not privately message others in the channel. Mentioning their nickname in #mifos is enough.
- Many full-time Mifos developers are active during USA business hours.
- If you don’t get a response, you may try again several hours later or earlier in the day.
- Once you have your IRC client installed, just click on irc://freenode/#mifos and you should be signed on to the channel.
- Register your nickname. It helps people recognize you, protects your identity, and allows you to send private messages.
- If you find you don’t like Pidgin or Chatzilla, there are many other options to choose from.
- If you want to share, for instance, a stack trace or diff more than a few lines long, use a pastebin.
- mifosbot is there to log channel activity. If you want mifosbot to ignore something, preface it with
[nolog](including the square brackets)