Staff Responsbilities:

Credit officer is responsible for village survey, forming groups and training groups.
Sr. credit officer checks if all the members in the group are trained or not.
Branch Manager/ Sr.Credit officer will approve account.
Branch manger can approve/cancel the loan.

Criteria:

The valid age of client for any loan is 18 to 50 yrs.
Two members of same family are not allowed to be in one group.
All the members in the group should be same area, same location and all well known to each other.
If client/ group want to move, then there shouldn’t be any outstanding balance.

This is same across the branches and Credit officer cannot change that fees. Membership fess will not be refunded. No penalties are being charged currently. 

Meetings:

Payments and Repayments will be done in the meetings. Credit officer is responsible collecting the repayments, give receipt to the memebrs and update the installment in collection sheet.

If the repayment type is Weekly then the due date will the same day of next week. If repayment type is monthly then due date will be same date of next month.

If the scheduled meeting day(due date) is a holiday then the next working day will be the meeting day.

MFI Meetings:

Meetings will held once in a month at the HO with all Branch Managers.

Products:

New products are defined at Head Office.
COO, CEO and Operational Manager will define new products.
Credit officer cannot overwrite products. Products are same across the branches. The loan categories are:

1. Consumer Loans - Govt Employees
2. Business Loan - For Business
3. Society Loans - Dairy products, pig farms etc. 

Fees:

Processing fees - 1% of Loan amount.
Loan Protection Fund (LPF) - 2% of Loan amount.
One-time membership fee of Rs. 50 collected at the branch after a clients application has been approved.