How Mifos Is Used
A brief description of how MFI branches work using Grameen Koota in Bangalore, India as an example.
About Microfinance Institutions (MFI's)
Wikipedia has some good, short summaries on microfinance, microcredit,
and the organizations involved. The MFI market itself is getting very competitive in India and is growing around the world. Nonetheless, MFI's do not have large budgets, so Mifos aims to keep down he equipment and maintenance costs for the core business processes.
Branches
An
MFI branch may differ from what you may think of as a bank branch. They are simple offices where loan officers can do paperwork and data entry. Clients of the MFI only occasionally visit a branch. Disbursements of funds may occur at a branch or at or near a local commercial bank. The branches can be in Bangalore near slums or 100
km outside the city. Grameen Koota in Bangalore currently has 44 branches serving 120,000
active clients and will grow rapidly in the coming year. In other countries, branch offices are hundreds of kilometers from the head office, and centers can be even farther afield.
Branch Facilities
A
branch has one PC for data entry and a few tables at which loan
officers process cash reconciliation. Branches do not have air
conditioning, and the power supply is on a backup generator or UPS because
power outages are frequent. The internet connection may go as high as 512 KBPS, but generally bandwidth is
going to be much lower, and outages necessitate the use of dial-up
connections. Some branches consistently operate at ~56 KBPS. On these connections, data entry may take several hours.
Loan
officers interact with their clients at center meetings. The meetings
take place somewhere (indoors or outdoors) close to where clients live.
LO's typically travel by motorcycles to get to all locations. Each day, the loan officers print out a Collection Sheet before leaving the branch. This sheet is used to track attendance, payments, and fees at the center meetings. Later in the day, it will be the source for data entry
At
GK, LO's go out into the field in the morning to hold center meetings
and collect payments from the (usually female) clients. They have 20 clients per center and meet with six
or seven centers every day, Monday through Saturday. After the meetings
are complete, the LO's work at the branch reconciling cash and
accounts. When that portion is complete, one loan officer starts data
entry into Mifos. Later in the day, clients may come in to receive an
special disbursement.
After
all disbursements and paper work are complete, data entry finishes and the officers run reports. Batch jobs occur at night to perform additional processing. In
the evenings--the times when the poor are not working--the LO's will
work on recruiting and training clients. New clients will be added to Mifos the next business day.
